Privacy Policy
This Privacy Policy describes how HODselect.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Examples of Personal Information collected:
version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection:
to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection:
Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Order information
Examples of Personal Information collected:
name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number, and any other info you include in your form to us when you check out)
Purpose of collection:
to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection:
collected from you.
Customer support information
Examples of Personal Information collected:
name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number, and any other info you include in your form to us when you check out and for us to find your order)
Purpose of collection:
to provide customer support.
Source of collection:
collected from you.
Minors
The Site is not intended for individuals under the age of 21. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through email at hodselect@gmail.com.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection).
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hodselect@gmail.com or by mail using the details provided below:
7363 Sunshine Ave PO Box 305 Kingsville, MD 21087, United States
Shipping
At this time we only ship within the United States. All retail orders are typically shipped out in 1-2 business days, but may take longer at any given time, for any given reason. We ship via UPS Ground or 2-Day air which then typically takes an additional 2-4 days for the product to arrive (within the 48 contiguous States). Shipping times are not guaranteed and are subject to change at any time for any reason.
Once a package leaves our facility and/or makes it into the possession of the carrier, HOD Select is no longer liable for the status or location of your order. Note that any attempt or request to cancel or chargeback an order after it is placed or shipped, will be viewed as attempted fraud and a violation of our Terms of Service, and we may, in our sole discretion, prevent you from ordering from any or all websites and retail locations operated by us or our affiliated companies.
All questions emailed to customer service will be answered as quickly as possible but are not guaranteed a response. HOD Select uses a UPS address verification system. If your address is not confirmed you will receive a phone call or email from our customer service department. In certain cases this may delay your order. If we do not receive a response within 48 hours of the final attempt, your order is subject to be canceled and refunded without your consent.
Based on the value of your order, HOD Select customer service department may reach out to you to verify additional information to ensure the accuracy and legitimacy of the order. In certain cases this may delay your order. Shipping times are not guaranteed and are subject to change at any time for any reason.
Lost, Stolen or Missing Packages After Delivery
Once an order has been shipped and accepted by the carrier, HOD Select is not responsible for packages that are lost or stolen, forwarded, or otherwise unable to be located due to circumstances outside of our control.
Customers are responsible for providing a complete and accurate shipping address at checkout. HOD Select is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer.
Once an order has been accepted by the carrier, we are unable to change, update, or redirect the shipping address. If an address correction or delivery change is needed after shipment, customers should contact UPS directly regarding any available forwarding, hold, or package intercept options.
If tracking shows a package as delivered but the customer claims to have not received it, we recommend first checking with household members, neighbors, your mailroom or property management office, and your local UPS and USPS offices. Customers should also submit a missing mail or delivery inquiry directly with UPS when appropriate.
If tracking shows that a package is still in transit and has not received an update for an extended period, please contact our Customer Experience team. We will review the tracking information and assist with the appropriate next steps.
HOD Select will always make a reasonable effort to help investigate shipping and delivery issues. However, submitting a claim or inquiry does not guarantee a replacement or refund. Replacement or refund eligibility will be determined on a case-by-case basis based on the circumstances of the shipment, carrier tracking information, and any other available information.
If a package is returned to HOD Select due to an incorrect, incomplete, or undeliverable address, the order could be reshipped in accordance with our return and refund policies.
We strongly encourage customers to monitor their tracking information and make arrangements to receive their package when delivery is expected. HOD Select cannot be held responsible for packages that are stolen or go missing after the carrier has confirmed delivery.
Refund
Chocolate, Nuts, Coffee, Caramel, Taffy, and Gummies
Because most of our products are food products, we're unable to accept returns. If you're unhappy with your purchase, email us at hodelect@gmail.com and we will help troubleshoot.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, contact us at hodselect@gmail.com so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
While we are unable to refund food product orders, if there are any issues upon delivery
To troubleshoot your order, email us at hodselect@gmail.com and we'll get you taken care of.